Subscription Terms

Effective date: 2026-08-06
Business: MoveIt Delivery

These terms govern your purchase and use of a MoveIt Delivery company subscription (the "Subscription"). By purchasing a Subscription you agree to these Subscription Terms and our Privacy Policy. The Subscription is a customer product and supplements, but does not replace, our Customer Terms of Service.

1. The Subscription

A MoveIt Delivery Subscription is an annual prepaid product with three benefits: (a) the annual fee converts to spendable internal delivery credits, (b) a tier discount applies to your shipments for the term, and (c) advanced declared-value coverage is arranged on your shipments up to your tier's per-shipment limit. Tiers, fees, discounts, and coverage limits are shown on the plans page and may be changed by MoveIt Delivery as described in Section 8; changes do not reduce benefits already purchased for an active term.

2. Eligibility

Any account with a company name may purchase a Subscription. Purchasing a Subscription provisions your account as a company affiliate so that prepaid credits and any referral credits you earn can be held and applied to your shipments. If you also participate in the referral program, the Affiliate Agreement continues to apply to your referral activity.

3. Prepaid credits; no expiration

Your annual fee is credited to your account as internal MoveIt Delivery credits in the same amount. These credits:

• have no expiration — they remain available until spent;
• auto-apply to your shipments at booking (oldest first) against the pre-HST non-fuel subtotal, reducing what you owe;
• are non-transferable, have no cash value, and are not redeemable for cash unless required by law;
• are not refunded except as required by law (see Section 6).

If you are a company affiliate earning referral credits, those credits also earn with no expiration while your Subscription is active. If your Subscription lapses, credits already on your account (including no-expiry credits) are not retroactively expired; only credits earned after the lapse are subject to the standard referral-credit expiry.

4. Tier discount

Your tier discount applies to every shipment you book during the term, on top of MoveIt Delivery's standard rates. The discount is applied to the job price in the same manner as a promotional discount and is shared with the driver through the standard commission split — that is, it reduces the job price from which the driver's payout is calculated. The tier discount does not stack with other one-off promotions; the larger single discount applies. The discount does not apply to the fuel surcharge portion beyond how the standard discount mechanism treats it.

5. Advanced declared-value coverage

Each tier includes enhanced declared-value coverage arranged on your shipments up to a per-shipment limit, at no additional per-shipment charge. MoveIt Delivery is a technology and dispatch platform, not an insurer. MoveIt Delivery arranges and facilitates this enhanced declared-value coverage through the performing Driver's or Carrier's declared-value mechanism or a contingent arrangement; it is not a policy of insurance issued by MoveIt Delivery. Accordingly:

• Coverage applies to shipments you book while your Subscription is active, up to your tier's per-shipment limit, and is subject to the terms of the underlying declared-value arrangement and the Customer Terms.
• You must declare high-value goods before pickup. The standard cargo-liability provisions of the Customer Terms continue to apply, with this enhanced declared-value arrangement available up to your tier limit.
• Claims must be reported promptly as described in the Customer Terms. Any recovery MoveIt Delivery makes under the underlying arrangement is subrogated to the carrier's or arrangement provider's coverage and limits.
• Coverage limits are per shipment, not aggregate, and do not cover items excluded under the Customer Terms or prohibited by law.

6. Fees, payment, and refunds

The annual fee is due in full at purchase. Payment may be made by card (where configured) or Interac e-Transfer; your Subscription and its benefits activate once payment is completed and confirmed. The annual fee is non-refundable except where required by law. Because the fee is delivered to you as spendable credits with no expiration, you retain its full value on your account regardless of whether your Subscription is later cancelled or lapses.

7. Term, renewal, and cancellation

There are two ways to pay for a Subscription, and the term and renewal rules depend on which you choose:

• Recurring card subscription (auto-renew). When you pay by card and recurring billing is enabled, your card is charged on a recurring basis — annually or monthly, as you select at checkout — until you cancel. Each successful charge credits your account with spendable credits equal to the amount paid (Sections 3) and extends your tier discount and coverage through the paid-through date shown on your dashboard. You may cancel the auto-renewal at any time from your dashboard; cancellation stops future charges but your benefits and credits continue until the current paid-through date. If a recurring charge fails, Stripe will retry it automatically; if it ultimately cannot be collected, your Subscription benefits may be paused or ended while any credits already on your account remain spendable.
• One-shot payment (e-Transfer or admin grant). When you pay by Interac e-Transfer, or when MoveIt Delivery grants you a Subscription, the term is one year from activation (or one year added to your current expiry). One-shot Subscriptions do not auto-renew; you must purchase again to renew.

Purchasing a different tier while a Subscription is active upgrades your tier discount and coverage to the new tier and, for a one-shot purchase, extends your term by one year from your current expiry. For a recurring subscription, changing tiers is not supported mid-term in this version; you may cancel the auto-renewal and re-subscribe to the new tier, or contact us to arrange a change. Cancellation does not affect credits already on your account. MoveIt Delivery may suspend or terminate a Subscription for fraud, abuse, or breach of these terms; in such cases benefits end but credits already on your account remain spendable unless forfeited for fraud under the Customer Terms.

8. Changes to these terms and to tiers

MoveIt Delivery may change tier fees, discounts, coverage limits, the term length, or these Subscription Terms at any time. Changes to fees, discounts, and coverage apply prospectively to purchases made after the change; an active Subscription keeps the discount and coverage snapshot captured at its purchase for the remainder of its term. Changes to these Subscription Terms apply prospectively; your continued use of the Subscription after changes are posted constitutes agreement to the updated terms. The effective date above reflects the current version.

9. Relationship to other terms

These Subscription Terms supplement the Customer Terms of Service and, where you participate, the Affiliate Agreement. If a conflict arises, the Customer Terms govern the delivery relationship and these Subscription Terms govern the Subscription product specifically. Nothing in these terms changes MoveIt Delivery's role as a platform rather than a carrier or insurer.

10. Governing law and dispute resolution

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Disputes will first be addressed informally by contacting bookings@moveit.delivery. If not resolved within 60 days, the dispute will be finally resolved by binding arbitration administered in Toronto, Ontario under the applicable rules of the ADR Institute of Canada, by a single arbitrator, except that either party may bring claims for non-payment or injunctive relief in the courts of Ontario. Each party waives any right to participate in a class action or class arbitration.

11. Contact

For questions about your Subscription, contact bookings@moveit.delivery or MoveIt Delivery.