Frequently Asked Questions

Answers for customers, drivers, fleet owners, and anyone curious about local delivery.

For Customers

Booking, tracking, pricing, and how we handle your deliveries.

How do I book a delivery?

Request an instant quote on our homepage or quote page, choose your date and time bracket, and submit the booking form. A dispatcher confirms the job before pickup. You can book pallet delivery, truck & driver hire, machinery, home moves, and furniture moves from the same quote flow.

Can I see live availability?

Yes. Our quote form shows open time brackets in real time. Capacity updates as bookings come in and as more drivers sign up, so you only reserve slots that are actually available.

Can I order more than 12 pallets?

Yes. A single vehicle typically carries up to 12 pallets; larger orders are split across multiple vehicles by our dispatch team so everything still arrives on schedule.

How is pricing calculated?

Pricing is based on zone, service category (pallet, machinery, home move, furniture), number of pallets or items, service level, weight, and accessorials like tailgate, residential, stairs, crane/rigging, inside placement, or debris removal. See the quote form for an instant estimate.

Can I get same-day delivery?

Yes, when capacity allows. Same-day service adds a 25% multiplier. Rush 2-hour windows add 60%, and exact-time delivery is a flat $75 upgrade.

Do you handle residential deliveries?

Yes. Residential or no-loading-dock deliveries add a $35 accessorial fee for the extra ground-level handling with a tailgate or liftgate.

How do I track my delivery?

Every job gets a tracking code starting with MOVE. Enter it on the homepage or your customer dashboard for status updates, geo-tagged before-and-after cargo photos, and the signoff from the person on-site at delivery. Estimated arrival times are shown now; live GPS tracking will expand in the future, and drivers can volunteer more accurate updates at any time.

What happens if my postal code is outside your service area?

Your request is saved as a pending quote and a dispatcher will review it and contact you with a custom quote.

Do I need to book in advance?

Next-day bookings can usually be made the day before. Same-day and rush require available capacity. We recommend booking as early as possible.

What proof of delivery do you provide?

For every delivery we capture geo-tagged before-and-after cargo photos and a signoff from the person who accepted the freight on-site. These records are attached to the job and accessible through your customer dashboard and the public tracking page.

Do you move machinery, homes, or furniture?

Yes. The quote flow has guided intake for machinery (dimensions, weight, building access, photos), home moves (rooms, packing, access), and furniture (itemized checklist, heavy-item helper). Recommended add-ons and helper requirements are surfaced automatically.

Are there subscription plans?

Yes. Company subscriptions prepay an annual or monthly fee for internal delivery credits with no expiration, a tier discount on every shipment, and advanced declared-value coverage. You can request a full refund within 14 days of purchase through your dashboard.

Who actually delivers my freight?

MoveIt Delivery is a website and dispatch platform, similar to ride-hailing apps. We connect you with approved independent drivers and local carrier companies who perform the actual delivery with their own insured vehicles. The transportation contract is between you and the driver or carrier that accepts your job.

For Drivers with a Truck

How to sign up your truck, get approved, and claim marketplace jobs.

How do I sign up to drive?

Apply at /drive-with-us. We collect your vehicle details, license, insurance, registration, and availability. Once approved you can log in and claim jobs from the marketplace.

What vehicles are accepted?

Local delivery vehicles such as box trucks, cube vans, or sprinter-style vans with a power tailgate or liftgate. Vehicles can be rated for up to 12 pallets depending on size.

What documents do I need?

Valid driver’s license, commercial auto insurance certificate, cargo insurance, vehicle registration, CVOR (where required), and a current safety certificate.

How do I get paid?

You earn a commission on each completed job. Payouts are processed weekly to the payment email on your profile. You also earn a permanent override on drivers you recruit.

How do I claim jobs?

Once approved, visit the Job Marketplace to see open deliveries that fit your zones, availability, and truck capacity. Click Claim to assign a run to yourself.

Can I set my own schedule?

Yes. Choose which morning, mid-morning, afternoon, and evening brackets you are available for. You only see marketplace jobs inside those brackets.

How does capacity work in my area?

Service area capacity auto-expands as approved drivers sign up in your zone. There is no fixed one-truck limit — the marketplace grows with local driver supply.

Can I recruit other drivers or customers?

Yes. Approved affiliates get a referral link that works for customers, drivers, and sales/influencer recruits. You earn driver bounties, overrides, and upline trickle bonuses.

For Companies with Fleets

How carrier companies can add multiple trucks and receive job offers.

Can my company sign up multiple trucks?

Yes. Select “Company with Trucks” on the driver application. One account can represent your fleet, and dispatch can assign jobs directly to you or open them to your drivers in the marketplace.

How many vehicles can I add?

There is no hard limit. Enter your total vehicle count when applying; each vehicle contributes to your available capacity.

Do drivers need to be employees of my company?

Yes, your drivers are employed or contracted by you. MoveIt Delivery provides the jobs, proof-of-delivery workflow, and payout to your company.

How are jobs assigned to our fleet?

Dispatch may assign jobs directly to your company account, or post them to the marketplace where an approved driver from your team can claim them.

Can we set capacity per truck?

Yes. Each vehicle can be rated from 1 to 12 pallets based on its actual cargo capacity.

Are there company subscriptions?

Yes. Subscriptions turn your annual or monthly fee into internal delivery credits with no expiration, a tier discount on every shipment, and higher per-shipment declared-value coverage. Credits auto-apply at checkout.

Referrals & Affiliates

How does the referral program work?

Every affiliate gets one personal link, for example https://moveit.delivery/ref/MOVE-XXXXXX. When someone clicks it, the referral code is saved in their browser for 30 days. If they sign up as a customer, apply to drive, or become a sales/influencer affiliate, you get credit.

What can I earn as an affiliate?

15% of a referred business client’s first order, 4% permanently on repeat orders, up to $100 per recruited driver, a 2% override on every job those drivers complete, and a 0.5% upline trickle up to 6 levels deep.

What is a sales/influencer affiliate?

A dedicated type for people who want to focus on sharing their link to clients and drivers. No truck or warehouse needed — just talk to people and share your link.

Is there a cap on earnings?

No. Sales/influencer affiliates and drivers have no earnings cap.

Can I use referrals to bring service to my area?

Yes. The fastest way to unlock MoveIt in your neighbourhood is to recruit both sides of the marketplace — local businesses that need deliveries and drivers or carriers that can run them. When enough people sign up near you, we can start serving your area.

How do I become an affiliate?

Create an account, then visit /affiliate/join, choose your type, accept the Affiliate Agreement, and get your referral link. If you arrived through someone else’s invite link, your referrer is credited when you join.

General

Service area, vehicles, and other basics about MoveIt Delivery.

What areas do you serve?

We serve Toronto, Mississauga, Brampton, Vaughan, Markham, Richmond Hill, Pickering, Ajax, Oakville, Burlington, Milton, Hamilton, Waterloo, Guelph, Barrie, Georgetown, Newmarket, Aurora, and surrounding areas.

What vehicles do you use?

Deliveries are performed by approved independent drivers and carriers using their own tailgate-equipped box trucks, cube vans, and similar vehicles. A typical vehicle carries up to 12 pallets; larger loads use multiple vehicles.

How do you use Google, Meta, and Stripe?

We use Google Analytics and Google Ads conversion tags, Meta Pixel, and Stripe for payments. Our Privacy Policy and Cookie Policy explain what data is shared and why, and you can withdraw consent at any time.

Get an Instant Quote